Hospital case management is a collaborative process that
assesses, plans, implements, coordinates, monitors and
evaluates the options and services required to meet an
individual’s health needs, using communication and available
resources to promote quality, cost-effective outcomes in the
hospital environment.
A hospital case manager coordinates the clinical goals with the patient’s goals and manages the financial and quality outcomes of the care provided. With appropriate training, education and direction, hospital case managers can use their skills to affect a balanced clinical and financial outcome.